Capturing Summer Travelers: The Early Bird

by MICROS eCommerce on May 15, 2012 · 2 comments

in Uncategorized

The following post is from Greer Kimsey, Web Marketing Analyst.

With summer just around the corner, there’s no time like the present to develop a strategy for reeling in summer vacation travelers. In general, there are two types of vacation planners – those who plan in advance and thoroughly research their options, and those who plan last-minute when the opportunity arises. Now is the time to begin targeting those diligent users who are actively planning their summer vacations now.

Determining Your Audience:
early_bird_summer_travelers_microsecommerceblogGenerally, we plan a trip more in advance when we’re going somewhere fairly far from home (as airfare is typically much more expensive when booked close to the departure date) – so your early bird travel bookers will most-likely be your fly-market as opposed to your drive market. Family travel is also generally planned in advance because it requires more research and there are multiple schedules and moving parts to take into consideration.

Capturing the Consumer:

  • Advanced Purchased Rates: Encourage visitors to book now for their summer vacations by offering a discount for a longer booking window.  A great way to differentiate yourself in this respect is to offer a varying discount depending on how far in advance a person books – i.e. 20% off when booking 20 days in advance, 15% off when booking 15 days in advance, etc.
  • Longer-Stay Incentive: Travelers often incur longer stays when traveling far distances. Encourage this behavior with a discount or enticing value-add (such as a room upgrade or complimentary meals).
  • Activities-Based Packages: Summer vacations often center around fun activities you wouldn’t otherwise be doing (especially when considering family vacations). Consider teaming up with local attractions and events to create pre-planned experience for potential guests. Museums, amusement parks, concerts, aquariums, zoos, nature preserves, and city tours are all great examples that are typically found all over the country. If you are located on a beach, your primary activity is naturally built in to a person’s stay, but this can be optimized with chairs/umbrellas, camps for kids, and water activities. Creating activity-focused packages simplifies the travel process, making planning easier on your potential guests – and that is always appreciated.

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Tips to Conquer the Olympic Effect

by MICROS eCommerce on May 10, 2012 · 0 comments

in Uncategorized

The following post is from Kyle Barber, Client Service Manager.

If you tuned in to part one of the series about the Olympic effect on the hospitality industry worldwide, you may be asking yourself why something happening over the pond is relevant to your business. With travel to London predicted to be 31% higher than in 2011, and with the U.S. travelers representing 17% of those visitors, it may be more relevant than you think. olympics_tigglobal_blog

Here are a few tips to help draw in would-be game-goers or stay-at-homers:

  1. Look at your top referring domains. Is England or any of its neighboring countries high on the list? If so, you may want to consider gearing your PPC campaign towards geo-targeting  these areas so as to catch those who have not made any travel plans yet.
  2. It was recently claimed that one in four British adults were planning to stay local to watch or attend the events, but as the city becomes packed with visitors they may quickly change their mind. Entice this group with a “Brits who wanna get away” type package and help steer them from Olympic chaos to your guestrooms.
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TIG Global is now MICROS eCommerce, Design + Marketing + Innovation

May 7, 2012

TIG Global is now We’re changing our name! Just over two years ago, MICROS System Inc. acquired TIG Global, a leader in internet marketing solutions for the travel and hospitality industry. We have now fully integrated our unique eCommerce services into MICROS’ industry-leading suite of products. Our reputation and offerings are stronger than ever. We [...]

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Infographic: How Mobile Technology is Changing World Travel

May 2, 2012

As we’ve mentioned before, technology in the mobile space has drastically improved throughout the years. My Destination has summarized the changes in an easy to digest infographic, seen below. What do you think about the highlighted changes? Do any standout?

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What Visitors Notice on Your Facebook Timeline

May 1, 2012

The following post is from Meghan Veroneau, Marketing Coordinator. As you are aware, all brands now have Facebook Timeline. The Timeline layout is drastically different from the former brand pages. Have you stopped to wonder what visitors to your Facebook Timeline notice first? EyeTrackShop recently completed a study for Mashable, recording eye movement on the [...]

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Making Lemonade out of Lemons: Tips for Combating Negative Reviews Online

April 26, 2012

The following post is from Meghan Veroneau, Marketing Coordinator. It was once thought that a single negative review on TripAdvisor can make or break a potential guest’s opinion of your property. That’s no longer so. With proper monitoring and proactive responses, you can turn lemons into lemonade and mitigate the effects of a negative review [...]

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Digital IQ Index offers takeaways for hotels looking to improve their online presence

April 24, 2012

The following post is from McLean Robbins, Copywriting Manager. “Few industries have seen more disruption at the hands of digital than hospitality. In 2000, the Internet accounted for 1 percent of all hotel bookings. A decade later, bookings across digital channels breached 50 percent. As other sectors struggle to articulate and justify digital investments, hotel [...]

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Are you ADA compliant?

April 19, 2012

The following post is from Amy Abulatta, Client Service Manager. Several clients have asked us lately if they need to modify their websites to reflect their compliance with the American Disability Act. We understand that this may be a concern for several hotels, so we thought it pertinent to share our feedback with you. The [...]

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Why Hotels Should Care About Airbnb

April 17, 2012

The following post is from Justine Santa Cruz, Production Coordinator. If you’re not already familiar, Airbnb is an online marketplace for people to list, discover, and book unique accommodations around the world — think about it as the Kayak for the amazing home rentals. From a desktop or from your mobile device, you can easily [...]

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Google + Redesigns Its Look – But Should You Care?

April 11, 2012

The following post is from Kevin Olivieri, TIG Global Social Media Analyst. Google today announced a sweeping redesign of their Google + platform. The redesign focuses on allowing more customization, helping users create a simpler, more personal experience on the site. In terms of layout, Google+ now gives users an opportunity to rearrange apps around [...]

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